Privacy Policy

1. Introduction

tp554 ("we", "us", or "our") operates the online gambling platform accessible at https://tp554.bet, serving players primarily in Bangladesh and neighbouring markets. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains in plain, formal terms what information we collect, how we use it, and what rights you have in relation to it.

By accessing or using tp554, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy. If you do not agree with the terms set out herein, please do not use our platform. This policy applies to all users of the tp554 platform, including registered players, visitors, and any person interacting with our services through mobile or desktop devices in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere across Bangladesh.

2. Information We Collect

To provide you with a safe, personalised, and compliant gaming experience, tp554 collects the following categories of personal information. We collect only what is necessary and never more than required to fulfil a stated purpose.

• Identity information: full name, date of birth, nationality, government-issued ID details for age and identity verification (21+ requirement).
• Contact information: email address, mobile phone number, and city or district of residence (e.g. Dhaka, Chittagong, Sylhet).
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction histories, deposit and withdrawal records.
• Technical information: IP address, device type, browser type and version, operating system, session duration, pages visited, and referring URLs.
• Gaming behaviour data: game preferences, bet history, bonus usage, session frequency, and responsible gaming interactions.

3. How We Use Your Information

tp554 uses the personal information it collects for the following legitimate purposes. We do not use your data for any purpose inconsistent with what is described in this section, and we do not engage in profiling or automated decision-making that produces significant legal effects without human review.

• Account registration and identity verification: to create and manage your tp554 player account, verify your age (21+), and confirm your identity in compliance with platform policies.
• Payment processing and fraud prevention: to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, and to detect and prevent fraudulent transactions.
• Customer support: to respond to your queries, resolve disputes, process complaints, and provide technical assistance in a timely manner.
• Platform improvement and personalisation: to analyse usage patterns and improve the tp554 platform, personalise game recommendations, and tailor promotional content to your preferences.

4. Cookies and Tracking Technologies

tp554 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files placed on your device when you visit tp554. They help us remember your preferences, keep your session active, prevent fraud, and understand how users interact with different areas of the site. We use both session cookies (deleted when you close your browser) and persistent cookies (retained for a set period to remember your preferences on future visits).

You may configure your browser to refuse all cookies or to alert you when a cookie is being sent. Please note that some areas of tp554 may not function correctly if you disable cookies. We do not use cookies to track your activity across third-party websites or to serve advertising outside of tp554.

5. Sharing Your Information

tp554 does not sell your personal information to third parties. We may share your information only in the following limited and controlled circumstances, and only to the extent necessary for the stated purpose.

• Service providers: payment processors (bKash, Nagad, Visa, Mastercard), identity verification providers, customer support platforms, and cloud infrastructure partners who assist us in operating tp554 under strict data processing agreements.
• Legal and regulatory obligations: where we are required by applicable law, court order, or competent regulatory authority to disclose personal information.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

6. Data Retention

tp554 retains your personal information for as long as your account remains active or as otherwise necessary to provide you with our services. Following the closure or deactivation of your account, we may retain certain information for a period required to comply with legal obligations, resolve disputes, enforce our agreements, and prevent fraud.

Financial transaction records are retained for a minimum period in accordance with standard accounting and anti-money-laundering requirements. When retention is no longer required, data is securely deleted or anonymised in a manner that prevents re-identification.

7. Data Security

We take the security of your personal information seriously and employ a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmissions between your device and tp554 servers.
• Strict access controls ensuring that only authorised personnel can access sensitive user data, on a need-to-know basis.
• Regular security audits and vulnerability assessments to identify and remediate risks before they can be exploited.

8. Your Rights

As a user of tp554, you have the following rights with respect to your personal information. To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe and without undue delay.

Right of access: you may request a copy of the personal information we hold about you. Right to rectification: you may request that we correct any inaccurate or incomplete personal data. Right to erasure: subject to legal retention requirements, you may request that we delete your personal data. Right to object: you may object to the processing of your personal data for direct marketing purposes at any time.

9. Children and Minors

tp554 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the relevant account.

Parents and guardians who believe their child may have registered on tp554 or provided personal information without authorisation are encouraged to contact us immediately at [email protected] so that we can investigate and take appropriate action. Responsible Gaming tools are available to all registered adult players — please visit our Responsible Gaming page for further guidance.

10. Changes to This Privacy Policy

tp554 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users by email or via a prominent notice on the tp554 platform prior to the change becoming effective. The updated policy will display a revised "Last Updated" date at the top of this page.

Your continued use of tp554 following the posting of changes to this policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. If you have any questions or concerns regarding this policy, please contact us at [email protected].

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, our dedicated support team is available 24/7. Contact us by email at [email protected] — we aim to respond to all privacy-related enquiries within 48 hours. For matters related to responsible gaming, deposit limits, or self-exclusion, please also visit the Responsible Gaming section of our platform.